When it comes to finding a non-emergency medical transportation service for elderly loved ones you want nothing less than the best—but how do you ensure that’s what you get? These 7 questions will help you identify the highest quality elderly transportation services in Florida and beyond.
At Stellar Transportation we strive to offer the very best in terms of safe, comfortable and convenient transportation for elderly, stretcher and handicap patients. In order to keep your loved one safe, here are 7 important questions to ask before hiring anyone for non-medical emergency transportation.
What Sort Of Training Do Drivers Have?
The drivers on a transportation team are the true heart and soul of the company. They are the ones you or your loved one has direct interactions with. As well as the ones trusted to get you from point A to point B on time and without harm. This is why it’s so important to ask about driver background training or credentials before trusting any company with the task.
All of our drivers are educated in elderly sensitivity training, CPR certification and defensive driving. In other words, we make sure our drivers know how to make you feel comfortable and they also know how to react if anything goes wrong.
Do You Offer Door Through Door Pick Up Services?
Any cab will pick you up at the curb, but many elderly patients need a little extra special care. If you need help getting out of your house and/or into your appointment you need a transportation service that offers door through door pick up services.
We are here to assist getting you ready and out of your home on time for any appointment. We will also make sure you get in and out of your appointment safely. Our drivers are there for patients the whole way through, just as if they are assisting one of their own family members.
Do You Offer Handicap Transportation?
If you or your loved one will be transported in a wheelchair or stretcher you need to make sure that the non-emergency medical transportation team is qualified and equipped to handle handicap transportation. Certain vehicles and equipment is necessary to smoothly transport wheelchair and stretcher patients without causing any harm or discomfort.
We only drive 2013 or newer vehicles stocked with the latest technology and equipment for first-class wheelchair and stretcher transportation.
Do You Have Driver Monitoring Systems In Place?
If drivers are never monitored how does a company know that every ride is safely conducted, from loading and unloading passengers to driving within the speed limit? Without some sort of system in place they don’t. This is why it’s important to ask about driver monitoring systems and surveillance cameras inside of vehicles.
All of our vehicles are equipped with vehicle monitoring and camera systems that are checked at random three times per week per driver. These systems record speed, braking, and other things, such as making sure patients are properly strapped in, loaded and unloaded.
What About Your Vehicles? Are They New And Regularly Maintained?
Ask what make, model and year vehicles a company uses to transport patients. If the vehicles are old or don’t seem fitted for wheelchairs or the elderly in general you might want to rethink using that company. You should also inquire about maintenance frequency in regards to sanitation and checking over vehicle parts and equipment.
We only use 2013 or newer vehicles, all equipped with the latest transportation tools for stretchers, wheelchairs and elderly patients. We fully detail all vehicles on a weekly basis and regularly inspect vehicles from top to bottom.
Are Vehicles Crash Tested?
Hiring responsible drivers can prevent most accidents but there are some things in life we can’t prevent no matter how hard we try. Accidents out on the roadways are one of these often-unpreventable things; as a result safe crash test compliant vehicles are a must.
All of our vehicles are crash test compliant to ensure the highest level of safety for passengers.
Do You Offer Short And Long Distance Transportation Services?
Depending on where you need to go you should make sure the company offers transportation to that location. Finding a company that provides both long distance and short distance transportation is very useful because you know you can turn to that same company time and time again.
We offer local Melbourne non-emergency medical transportation and long distance transportation too. We take you anywhere you need to go including all the way across the US! If you live outside of the Melbourne area we offer long-distance medical transportation as long as your trip is 150 miles or greater from your starting point.
For non-emergency medical transportation for elderly, handicap, or stretcher patients there’s no better team to safely get the job done than Stellar Transportation. We look forward to helping you and your family!